Privacy Overview

This Privacy Policy applies to all Super Technology Studios services including our online shop, physical retail locations, club membership program, and we-buy services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you provide to us when using our services:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, club membership details
• Payment Information: Processed securely through Square (we do not store full credit card numbers)
• Purchase History: Products purchased, order dates, transaction amounts
• Shipping Information: Delivery addresses and shipping preferences
• Communication Preferences: Marketing opt-in/opt-out preferences

We-Buy Seller Information

When selling items to us, we are legally required to collect:

• Government-Issued ID: Driver's license, passport, or other official identification
• Proof of Address: Utility bills, bank statements, or official documents
• Transaction Details: Items sold, prices paid, dates of transactions
• Photos: Images of items purchased for record-keeping

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, time spent on site, click patterns, referral sources
• Cookies: Small files stored on your device (see Cookies section below)
• Location Data: General geographic location based on IP address

How We Use Your Information

Order Processing & Fulfillment

• Process and complete your purchases
• Arrange shipping and delivery of products
• Send order confirmations and updates
• Process refunds, exchanges, and warranty claims
• Manage layby payments and schedules

Account & Membership Management

• Create and maintain your customer account
• Manage club membership tiers and benefits
• Track loyalty points and rewards
• Provide access to order history and account features

Customer Service & Support

• Respond to inquiries and support requests
• Resolve disputes and complaints
• Provide product information and assistance
• Process warranty claims

Legal Compliance

• Comply with second-hand dealer licensing requirements
• Maintain records for tax and accounting purposes
• Prevent fraud and stolen goods transactions
• Cooperate with law enforcement when legally required

Marketing & Communications (With Your Consent)

• Send promotional offers and new product announcements
• Notify you of sales and special events
• Share club member exclusive deals
• Conduct customer surveys and feedback requests

Website Improvement

• Analyze website usage and performance
• Improve user experience and navigation
• Optimize product listings and search functionality
• Test new features and services

How We Share Your Information

Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processing: Square processes all card payments securely
• Shipping Companies: Delivery services receive shipping addresses to fulfill orders
• Email Services: Email providers send order confirmations and communications
• Cloud Hosting: Secure cloud providers store our data backups

Law Enforcement & Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests (subpoenas, court orders, warrants)
• To investigate potential stolen goods or fraud
• To comply with second-hand dealer reporting obligations
• To protect the safety and rights of our customers and staff

Business Transfers

If Super Technology Studios is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

How We Protect Your Information

• Encryption: All data is encrypted both in transit (HTTPS/SSL) and at rest
• Secure Cloud Storage: Data backed up to enterprise-grade secure cloud infrastructure
• Access Controls: Strict employee access controls and authentication requirements
• Payment Security: Card payments processed by PCI-DSS compliant payment processor (Square)
• Regular Audits: Security assessments and vulnerability testing
• Physical Security: Secure data centers with controlled access

Your Responsibility

You can help protect your account by:

• Using a strong, unique password
• Not sharing your account credentials
• Logging out after using shared devices
• Notifying us immediately of any unauthorized account access

For detailed information about data retention and security, see our Data Retention Policy.

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (shopping cart, login sessions, security)
• Performance Cookies: Help us understand how visitors use our site (page views, navigation paths)
• Functionality Cookies: Remember your preferences (language, currency, location)
• Analytics Cookies: Collect anonymous usage statistics to improve our website

Managing Cookies

You can control and delete cookies through your browser settings:

• Most browsers allow you to refuse cookies or delete existing cookies
• Disabling essential cookies may affect website functionality
• You can still use our physical stores if you disable cookies online

For more information, visit aboutcookies.org for guidance on managing cookies in different browsers.

Your Privacy Rights

Access Your Information

You have the right to:

• Request a copy of the personal data we hold about you
• Access your purchase history and transaction records
• View your club membership details and loyalty points

Correct Your Information

You can update your information by:

• Logging into your account and editing your profile
• Contacting customer service to update details
• Visiting any store location to update your information

Delete Your Information

You may request deletion of your personal data, subject to certain limitations:

• Legal Requirements: We cannot delete data required by law (transaction records, we-buy seller info)
• Active Obligations: Data related to active orders, warranties, or laybys must be retained
• Account Deletion: Closing your account will delete most personal data but preserve legally required records

Opt Out of Marketing

You can stop receiving marketing communications at any time:

• Click the "unsubscribe" link in any marketing email
• Update your communication preferences in your account settings
• Contact customer service to opt out

Note: You will still receive transactional emails (order confirmations, shipping updates, etc.) even if you opt out of marketing.

Data Portability

You can request a copy of your data in a commonly used, machine-readable format.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete that information from our systems.

Age-restricted products (MA15+, R18+ games) require age verification at purchase.

International Data Transfers

Super Technology Studios operates in multiple countries (Australia, United States, Fiji). Your information may be transferred to and stored in countries other than your country of residence.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Location-Specific Rights

• Australia: Protected under Australian Privacy Principles (APPs)
• United States: State-specific privacy laws may apply
• Fiji: Protected under Fijian privacy regulations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• Updated policies will be posted on this page with a new "Last Updated" date
• Significant changes will be highlighted or notified via email
• Continued use of our services after changes constitutes acceptance
• We encourage you to review this policy periodically

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information:

• Visit any Super Technology Studios retail location
• Email us through our contact form
• Visit supertechstudios.shop

Privacy Requests

For data access, correction, or deletion requests:

• Submit a request through our contact form
• We will respond within 30 days
• Identity verification may be required for security purposes