1. Payment Methods

In-Store Purchases

• Cash: Australian Dollars (AUD), US Dollars (USD), or Fijian Dollars (FJD) depending on location
• Card Payments: All major credit and debit cards accepted via Square

Online Purchases

• Card Payments Only: All online orders processed through Square payment gateway
• Accepted Cards: Visa, Mastercard, American Express, and other major card networks
• Secure Processing: All transactions encrypted and processed securely

2. Pricing & Currency

Currency Display

Prices are displayed in the following currencies based on your location:

• Australia: Australian Dollars (AUD)
• United States: US Dollars (USD)
• Fiji: Fijian Dollars (FJD)

Price Changes

• Subject to Change: All prices are subject to change without notice
• Order Lock: Once an order is placed and paid, the price is locked in
• Pricing Errors: We reserve the right to cancel orders if a pricing error occurs

Taxes & Fees

• All prices include applicable taxes (GST, sales tax, VAT) where required by law
• Shipping fees calculated at checkout based on delivery location

3. Order Processing & Fulfillment

Online Orders - Shipping

• Processing Time: Orders shipped within 48 hours of order received
• Order Confirmation: You will receive email confirmation upon successful order placement
• Tracking: Tracking information provided once order is dispatched

Online Orders - In-Store Pickup

• Ready Time: Orders ready for pickup within 2 hours of order placement
• Pickup Notification: You will receive notification when order is ready
• ID Required: Valid photo ID required to collect in-store pickup orders
• Pickup Window: Orders must be collected within 14 days or will be restocked

In-Store Purchases

• Immediate Fulfillment: Take your items home immediately upon purchase
• Special Orders: Items not in stock can be ordered with estimated delivery timeframes provided

4. Shipping & Delivery

Shipping Methods

• Australia: Australia Post and courier services
• International: Shipping methods vary by destination
• Tracking: All shipments include tracking information

Delivery Timeframes

• Delivery timeframes are estimates only and not guaranteed
• Delays may occur due to courier issues, customs, or other factors beyond our control
• We are not responsible for delays caused by third-party shipping providers

Shipping Costs

• Calculated at checkout based on delivery location and order weight/size
• Free shipping may be offered on qualifying orders (terms displayed at checkout)

5. Product Availability & Stock

Live Stock Counts

• Real-Time Inventory: Our online store displays live stock counts from all locations
• Low Stock Verification: Orders showing 3 or fewer units in stock will be held until verified by the store
• Verification Time: Low stock orders typically verified within 2-4 hours during business hours
• Out of Stock: If item becomes unavailable, you will be notified and offered a refund or alternative

Backorders & Discontinued Items

• Some items may be available for backorder with estimated restock dates
• Discontinued items are removed from the store when stock is depleted
• We reserve the right to cancel orders for discontinued products

6. Returns & Refund Policy

Change of Mind Returns

• Store Credit: Returns for change of mind receive store credit at the purchase price
• 30-Day Limit: ALL returns must be made within 30 days of purchase
• NO Refunds After 30 Days: Absolutely no refunds, exchanges, or store credit after 30 days from purchase date
• Condition Required: Items must be unopened, unused, and in original packaging with all accessories
• Receipt Required: Original receipt or order confirmation required for all returns

Defective or Damaged Items

• Manufacturer Defects: Covered under product warranty (see section 7)
• Shipping Damage: Report damaged items within 48 hours of delivery
• Photo Evidence: Photos of damage required for shipping damage claims
• Replacement or Refund: Defective items eligible for replacement or full refund

Return Shipping

• Change of Mind: Customer pays return shipping costs
• Our Error/Defective: We cover return shipping costs
• In-Store Returns: Bring items to any Super Technology Studios location

7. Product Warranties

New Products

• Manufacturer Warranty: All new products covered by manufacturer warranty
• Warranty Terms: Length and terms vary by manufacturer and product type
• Warranty Claims: Contact manufacturer directly for warranty service
• Our Support: We can assist with warranty claim process and documentation

Second-Hand Products

All second-hand items sold are tested and verified in working condition before sale:

• Games (All Platforms): 3-year warranty against defects
• Consoles (All Types): 1-year warranty against hardware failures
• Other Second-Hand Items: Warranty terms specified at time of purchase

Warranty Exclusions

Warranties do not cover:

• Physical damage, drops, or liquid damage
• Modifications or unauthorized repairs
• Normal wear and tear
• Misuse or use contrary to manufacturer instructions

Warranty Claims

To make a warranty claim, you must present:

• Original Receipt or order confirmation
• Item must be within warranty period
• Item must show no signs of physical damage or misuse

8. Gift Cards

Gift Card Terms

• Validity Period: Gift cards are valid for 3 years from date of purchase
• Non-Refillable: Gift cards cannot be reloaded or topped up
• Usage: Can be used in-store or online at any Super Technology Studios location
• No Cash Value: Gift cards cannot be redeemed for cash

Digital Gift Cards

• Delivery Method: Sent via email to the address provided at purchase
• Delivery Time: Typically delivered within 1 hour of purchase
• Redemption: Use the code provided in the email at checkout

Physical Gift Cards

• In-Store Purchase: Available for purchase at any location
• No Replacement: Lost or stolen physical cards will not be replaced
• Keep Safe: We recommend keeping your card in a safe place or registering the number

Gift Card Balance

• Check your balance online or in-store
• Remaining balance stays on card for future purchases
• No fees or charges for maintaining a balance

9. Store Credits

Store Credit Terms

• Validity Period: Store credits are valid for 10 years from date of receipt
• Delivery Method: Sent via email to the address on file
• Usage: Can be used in-store or online at any Super Technology Studios location
• No Cash Value: Store credits cannot be redeemed for cash

Store Credit Receipts

• Email Receipt: All store credits are emailed to you automatically
• Physical Receipt: May also be provided as a physical receipt in-store

Store Credit Sources

Store credits may be issued for:

• Change of mind returns (see Returns & Refunds policy)
• Loyalty points redemption (club members)
• Promotional offers or compensation
• Layby cancellations (minus fees)

Using Store Credit

• Enter your store credit code at checkout online
• Present email or physical receipt in-store
• Can be combined with other payment methods
• Cannot be used to purchase additional gift cards

10. Layby & Payment Plans

Layby Terms

• Layby Fee: $22 AUD non-refundable layby establishment fee
• Deposit Required: 10% deposit on all layby purchases
• Payment Period: 3 months maximum to complete payment
• Minimum Payments: $5 fortnightly payments required
• Item Hold: Items held in layby until fully paid

Layby Payments

• Payment Methods: Cash or card payments accepted in-store
• Payment Schedule: Must maintain regular fortnightly payments
• Missed Payments: Contact us if you need to adjust your payment schedule

Layby Cancellation

• Customer Cancellation: Refund provided as store credit minus $22 layby fee
• Failed to Complete: If layby not completed within 3 months, refund as store credit minus layby fee
• No Cash Refunds: All layby refunds provided as store credit only

Layby Collection

• Items available for collection once final payment is made
• Receipt and ID required for collection
• Items must be collected within 14 days of final payment or may be restocked

11. Product Descriptions & Specifications

Accuracy

• We strive to provide accurate product descriptions and specifications
• Images are representative and actual product may vary slightly
• Specifications subject to change by manufacturers without notice
• Contact us if you need clarification on any product details

Second-Hand Item Grading

Second-hand items are graded based on cosmetic and functional condition:

• Like New: Minimal to no signs of use, excellent condition
• Very Good: Light signs of use, fully functional
• Good: Moderate cosmetic wear, fully functional
• Acceptable: Heavy cosmetic wear, fully functional

12. Age Restrictions

Age-Restricted Products

• MA15+ & R18+ Games: Must be 15+ or 18+ respectively to purchase
• ID Verification: Photo ID may be required for age-restricted purchases
• Compliance: We comply with all local age classification laws

13. Limitation of Liability & Disputes

Limitation of Liability

Super Technology Studios is not liable for:

• Indirect, incidental, or consequential damages
• Data loss or corruption from hardware/software use
• Incompatibility issues between products
• Delays or failures caused by third parties (shipping, manufacturers)
• Issues arising from improper use or installation

Consumer Rights

Nothing in these terms limits your rights under consumer protection laws in your jurisdiction, including:

• Australian Consumer Law (ACL)
• US state consumer protection laws
• Fijian consumer protection regulations

Dispute Resolution

• Contact Us First: Please contact us to resolve any issues before escalating
• Complaint Process: Formal complaints can be submitted to our customer service team
• Response Time: We aim to respond to all complaints within 5 business days

14. Governing Law & Jurisdiction

Applicable Law

These terms are governed by the laws of the jurisdiction where the purchase is made:

• Australia: Laws of New South Wales, Australia
• United States: Laws of the State of Florida, United States
• Fiji: Laws of the Republic of Fiji

Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts in the applicable region where the purchase was made.

15. General Terms

Changes to Terms

• We reserve the right to modify these terms at any time
• Changes effective immediately upon posting to our website
• Continued use of our services constitutes acceptance of changes

Contact Information

For questions about these terms or our services:

• Visit any Super Technology Studios location
• Email us through our contact form
• Visit supertechstudios.shop