Data Retention Overview

Super Technology Studios retains customer data for varying periods depending on the type of information and legal requirements. All data is stored securely and deleted or archived when no longer required.

Data Retention Periods

Transaction & Receipt Data

7-Year Retention

All transaction receipts and financial records are retained for 7 years, including:

• Purchase receipts and invoices
• Refund and exchange records
• Layby payment records
• Store credit issuance and redemption
• Gift card purchases and usage

Purpose

• Tax Compliance: Required for GST/sales tax reporting and audits
• Warranty Claims: Proof of purchase for warranty service
• Accounting: Financial record-keeping and business reporting
• Dispute Resolution: Evidence in case of payment disputes or chargebacks

Purchase Data

3-7 Year Retention

General purchase and customer data is retained for a minimum of 3 years (legal requirement) and up to 7 years before being archived, including:

• Customer name, email, phone number, and address
• Order history and product details
• Shipping and delivery information
• Payment method information (excluding full card numbers)

Automatic Archival

After 7 years, purchase data is automatically archived or deleted from active systems:

• Data older than 7 years is moved to long-term archive storage or permanently deleted
• Archived data is no longer accessible for regular business operations
• Archived data may be retained for legal or regulatory requirements only

We-Buy Seller Information

Minimum 3-Year Retention (Legal Requirement)

As a licensed second-hand dealer, we are legally required to retain seller information for a minimum of 3 years, including:

• Government-issued ID details
• Proof of address documentation
• Transaction records and item descriptions
• Photos of items purchased
• Payment records

Extended Retention

Seller data may be retained beyond 3 years for:

• Ongoing Investigations: If items are flagged as potentially stolen
• Legal Proceedings: If involved in active legal cases
• Law Enforcement Requests: As required by authorities

Access by Authorities

Seller information is accessible to law enforcement upon lawful request for stolen goods investigations and other legal matters.

Data Security & Storage

Secure Cloud Storage

All customer and transaction data is stored securely:

• Encrypted Storage: All data is stored encrypted both at rest and in transit
• Secure Cloud Backup: Data is backed up to our secure cloud infrastructure
• Redundant Systems: Multiple backup copies ensure data integrity and availability
• Access Controls: Strict access controls limit who can view sensitive data

Data Protection Measures

• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Secure data centers with physical access controls
• Employee training on data privacy and security

Your Data Rights

Access Your Data

You have the right to:

• Request a copy of the personal data we hold about you
• View your transaction history and account information
• Update or correct inaccurate information

Data Deletion Requests

You may request deletion of your personal data, subject to certain limitations:

• Legal Retention: We cannot delete data required by law (e.g., transaction records within retention period)
• Active Accounts: Account deletion will remove most personal data but preserve transaction history for legal compliance
• We-Buy Records: Seller information must be retained for minimum 3 years regardless of deletion requests

Marketing Opt-Out

You can opt out of marketing communications at any time:

• Unsubscribe link in all marketing emails
• Update preferences in your account settings
• Contact customer service to be removed from marketing lists

Questions About Data Retention

If you have questions about how long we retain your data or wish to exercise your data rights:

• Contact us at any Super Technology Studios location
• Email us through our contact form
• Visit supertechstudios.shop

We will respond to data access and deletion requests within 30 days.